Terms & Conditions

About Us
Tower Trophies has been established for over 45 years and is committed to supplying better trophies at better prices than anywhere else. We are a full service trophy and engraving Company with complete in house production facilities. We specialise in supplying major leagues and have long standing relationships with customers throughout the UK.

Payment is required with order unless other arrangements have been made previously. Prices shown on the website are subject to change and include VAT at the current rate. A VAT invoice will be issued on acceptance of your order.

Our Contact details:
TOWER TROPHIES.com

SHOWROOM & WORKS
Blackminster Business Park, Evesham. Worcestershire. WR11 7RE

Office Hours GMT 9.00 am to 5.00pm Monday to Friday. Saturday 9am to 11am. Office and Showroom closed Sundays and Bank Holidays.

Telephone Support +44 (0) 1386 833888
Telephone Order Enquiries only FreeFone 0800 37459

Email: service[at]towertrophies.com

VAT Registered number GB425872086
 

Making A Purchase
Making an online purchase is now even simpler.  If ypou are a returning customer LOG IN before making your selection. Your choices will be saved and stored as you go!

Browse our 15,000+ 'in-stock' products using the NARROW SEARCH options to create a range that fulfills your personal taste and budget. Enter the quantity of the items you require and obtain a INSTANT DYNAMIC QUOTATION. choose the item you wish to buy, press the  PERSONALISE button giving us your instructions and add the item(s) into the shopping cart.

After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major cards except American Express via our secure link (SSL). You will see the golden padlock at the checkout pages.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect both us and you in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
 
Delivery - Please select service required
All orders are shipped with an overnight carrier.If you do not think that you will be available to sign for the item we suggest that you nominate a business address.

We will e-mail you on the day your goods are dispatched. You may track the progress of the delivery on-line. (Details will be included in your e-mail). If you include a mobile telephone number you will also receive a SMS Text notification of the morning of delivery giving you an estimated delivery time within a one hour window.
 
Delivery Schedule
We will always deliver your order in accordance with your instructions and include a PRESENTATION DATE as a required field. 

If you have any special instructions you should include them in the "additional information" box during the checkout procedure.

If no required date is stated we will normally deliver within 5 working days.
 
Back Orders
We never hold back orders. If the product that you have ordered is temporarily out of stock we will offer you an alternative.
 
Tax Charges
For orders made from the UK VAT is added at the relevant rate. All other EXPORT orders are VAT free.
 
Credit Card Security
We use PayPal secure systems to process your credit cards. No card details are held within our servers.

Your card is authorised via a PayPal secure link and at no time are your details available to anyone outside of the PayPal systems. In particular no one at Tower Trophies.com has access to these details.
 
Guarantee
We guarantee your satisfaction. Your order is carefully checked before dispatch and securely packed. If any item arrives damaged we will replace it as quickly as humanly possible. You should telephone us the moment you discover any damage. Please be aware that engraved or specially created products may not be returned, unless damaged, so you should take care when making your selection

If you have any doubt about your purchase when purchasing multiple quantities of one item we recommend that you take advantage of our unique sample service.
 
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01386 833888 (International +44 01386 833888)  or write to us at Tower Trophies.com Blackminster Business Park, Evesham Worcestershire. WR11 7RE UK 
 
Privacy Policy
Tower Trophies do not disclose buyers' information to third parties and you will only receive correspondence from us.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will loose some functionality within the site and may not be able to complete your order.
 
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

You are reminded that personalised goods may not be returned unless they are faulty or incorrectly supplied.

ALWAYS TELEPHONE US FIRST TO OBTAIN A RETURNS NUMBER

Call Freefone 0800 374 594 (UK only)) 9am to 5pm Monday to Friday or 9am to 11am on a Saturday. Out of hour calls are monitored by our answering service. If your enquiry is particularly urgent please ensure that you leave a message and telephone number so that we can return your call. Non urgent calls will be returned on the following business day.